Final Mile Logistics: Creating A Smooth Customer Experience

In the world of final mile logistics, customer satisfaction is king. Online sales are driven more and more by star ratings. While the product may be great, the final mile delivery experience can drag a business down. When a bad delivery occurs, customers will be left with a bad taste in their mouth. The key to establishing a successful final mile logistics plan lies in understanding what customers expect. With that information in mind, shippers...

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White Glove Couriers: The Shipper Advantage

  When it comes to final mile delivery services, white glove couriers can help you in many ways. These transportation providers specialized in residential delivery services long before the advent of online shopping. You could say they wrote the book on last mile logistics.     What Are White Glove Couriers? White glove couriers are transportation service providers that specialize in home delivery. What distinguishes them apart from...

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Final Mile Carrier Selection: 3 Things To Look For

If you’re looking for a final mile carrier, the search can be tricky. Demand for final mile delivery services is quickly growing. At the same time, many businesses are struggling to achieve success in this aspect of the supply chain. Why are businesses facing hurdles with finding the right final mile carrier? There are many reasons. First, supply chain needs have drastically changed over the past few years. This is mainly a result of...

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Last Mile Delivery Network: Sometimes More Options Are Better!

Whether you’re a small online startup or a large retailer, final mile delivery is important to your business. The price, delivery capabilities, shipment visibility and customer experience are critical to this stage of the supply chain. However, picking a service provider that can deliver on each factor can be difficult. This challenge is particularly true with large and bulky products. These deliveries can’t be shipped by standard...

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White Glove Furniture Delivery: Selecting A Service Provider

  More online shoppers want white glove furniture delivery options. Each year, more and more retail industries are growing online. One of the fastest growing areas is furniture. In the US alone, online furniture sales may hit $65.1 billion in 2018! Because of the growth there is also more need for white glove furniture delivery services. White Glove Furniture Delivery Demand Increasing As more shopping goes online, the big delivery...

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How A Regional LTL Carrier Built A Final Mile Network

Accelerating growth in the final mile delivery portion of the supply chain has caused challenges for shippers. However, traditional full load and LTL carriers have also felt the impact. The main problem comes from the fact that more online shoppers are seeking residential delivery services. Additionally, these customers are also increasingly looking for value-added services such as white glove delivery. In previous years, when tightened freight...

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